Managed IT services
Hand us your IT and get your time back. Proactive care, 24/7 support, one predictable cost.
- 24/7/365 support
- Security on every device
- AI-reviewed patching
- Local Alberta team
- Auto-fixed Print Spooler restarted on PRAIRIE-FD-022 min ago
- Disk space C: at 91% on NORTHWIND-FS016 min ago
- Patched 2026-10 cumulative update, Pilot ring complete14 min ago
- Bitdefender new laptop matched and protected21 min ago
- Disk health predicted drive failure on BADLANDS-SRV132 min ago
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With managed IT services, Reality Bytes becomes your IT department. We watch over your computers, servers and network around the clock, keep them updated and secure, and fix problems before they turn into downtime.
Instead of paying for repairs when something breaks, you get proactive care and help whenever your team needs it, so you can focus on running your business.
How Managed IT services helps you
Save me time
No more chasing updates, vendors and broken laptops. We handle it so you can run your organization.
Spend wisely
One predictable monthly cost instead of surprise repair bills.
Make me efficient
Problems are caught and fixed before they slow your team down.
Keep me safe
Monitoring, patching, endpoint protection and backups, around the clock.
Help me grow
Add people, devices and locations without hiring an IT department.
We get to know your business first
Anyone can fix a computer. We work with the businesses that are our clients: we learn how you work, what you need, and where you want to grow. Then we plan, budget and forecast your technology future, so nothing about your IT is a surprise.
- 01
We learn your business
Your goals, your people, how work actually gets done, and the frustrations that slow you down. Not a questionnaire: real conversations with your team.
- 02
We plan together
A technology roadmap for the next one to three years: what to fix now, what to improve next, and what to prepare for as you grow.
- 03
We budget and forecast
Every upgrade, licence and replacement is forecast in advance, so you can budget for it and nothing lands as an emergency purchase.
- 04
We review and adjust
Regular reviews of what is working, what is at risk and what is coming, with the plan updated as your business changes.
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We built our own management platform
Most IT providers rent their tools. We built ours.
Warp RMM is the remote monitoring and management platform developed by Reality Bytes. It is what watches, patches, protects and maintains your computers around the clock. Because we build it, we decide what it does: when our clients need something, we add it, and security is designed in from the first line of code.
- Always improvingNew capabilities ship continually, driven by what our clients and technicians need.
- Secure by designNo inbound ports on your computers, every job signed, and an audit trail nobody can edit.
- AI where it helpsAI patch reviews and device scoring help us make better decisions, faster.
- Built for your teamYour staff get a branded help icon to reach us and notices when maintenance is coming.
Inside your managed IT
A look at what Warp RMM does for every computer and server we manage.
See trouble before the phone rings
Every computer and server is watched 24/7: CPU, memory, disk space, stopped services, offline servers, disk health and patch status, plus custom checks for things like expiring certificates.
- Auto-fix scripts run the moment a monitor trips, so many problems are solved before anyone notices
- Drives that predict a failure raise a critical alert before data is lost
- Alerts open tickets with our team and close them with a note when resolved
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Know exactly what you own
A live, detailed inventory of every device: hardware, serial numbers, BIOS, battery wear, storage, plus every monitor, dock, printer and peripheral attached to it, and who last signed in.
- Warp Score rates each computer 1–100 so replacements are planned, not urgent
- Track warranties and budget for upgrades with real data
- Custom fields for the details that matter to your organization
ThinkPad T16 Gen 3
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Patching that thinks before it installs
Every new Windows update starts on hold. AI reviews each one against Microsoft’s notes and reports from IT administrators, scores it 1–100 and explains the risks before it is approved.
- Approved updates roll out in rings: a pilot group first, then everyone
- Installs and restarts happen in your maintenance window
- Third-party apps like browsers and PDF readers are kept current too
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Security checked on every computer
BitLocker encryption, firewall, antivirus, Defender signatures, TPM and Secure Boot are checked continuously, and apps are compared against the CISA list of vulnerabilities that attackers are actively exploiting.
- Bitdefender protection matched to every new computer within seconds
- Gaps are flagged, ticketed and fixed
- Suspicious events raise a security alert a person has to review
| Device | BitLocker | Firewall | Antivirus | TPM | Secure Boot |
|---|---|---|---|---|---|
| PRAIRIE-FD-01 | ✓ | ✓ | ✓ | ✓ | ✓ |
| PRAIRIE-FD-02 | ✓ | ✓ | ✓ | ✓ | ✓ |
| PRAIRIE-OP-03 | Off | ✓ | ✓ | ✓ | ✓ |
| PRAIRIE-SRV1 | ✓ | ✓ | ✓ | ✓ | ✓ |
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Your IT, on autopilot
Policies set once for all your computers, a site, or a single machine: maintenance windows, patch rings, alerts, auto-fixes and the software every computer should have.
- Software installed and kept present automatically
- Jobs wait for laptops that are switched off and run when they come back
- Risky scripts need a second technician’s approval
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Help in minutes, with you in control
Our technicians can connect to a computer securely to fix problems, run diagnostics or help a user, without interrupting their work for background tasks.
- Consent prompts, a visible banner and a watermark in every session
- Background tools for files, processes, event logs and services
- Every action authenticated and written to an audit log
- The person at the keyboard is asked first
- A visible banner with a Disconnect button the whole time
- Every session signed, single-use and logged
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Updates that are reviewed before they reach you
A bad update can take down a whole office. So no Windows update reaches your computers until it has been reviewed, approved and proven on a pilot group first.
- 1
On hold
Every new Windows update starts on hold. Nothing installs automatically.
- 2
AI review
AI reads Microsoft’s notes and reports from IT administrators, then scores the update 1–100 with known problems and sources.
- 3
Approved
Our team approves the update with the review in hand. Reviews are re-checked daily for two weeks, and a big drop is flagged.
- 4
Rolled out in rings
A pilot group first, then everyone else, each in its own maintenance window, so problems are caught early.
Security built in, not bolted on
No open doors
The agent on your computers only ever connects out. No inbound ports are opened, so there is nothing for attackers to knock on.
Every action signed
Scripts, installs, remote sessions and terminal commands are cryptographically signed and checked by each computer before they run.
Known-exploited flaws
Apps are checked against the CISA list of vulnerabilities attackers are actively using, so the urgent ones are fixed first.
Security basics, everywhere
Encryption, firewall, antivirus, TPM and Secure Boot checked on every computer, every day.
Audit trail
Every sign-in, approval, script and remote session is written to an append-only log nobody can edit.
Self-healing agent
A watchdog checks the agent every five minutes and restarts or repairs it, so protection doesn’t quietly stop.
Break-fix vs managed IT
What’s included
24/7 monitoring
Your servers, workstations and network devices are watched around the clock, so issues are caught early.
Updates and patching
Windows and application updates applied on a schedule, to close security holes without disrupting work.
Help desk support
Your staff can reach our technicians 24/7/365 by phone, email or the client portal.
Security protection
Endpoint protection, firewall management and backups as part of a layered defence.
On-site and remote support
Remote fixes for most issues, and technicians from our Drumheller and Medicine Hat offices when you need hands on site.
Planning and reporting
Regular reviews of your systems and recommendations for what to plan next.
How we work
- 01
Onboard
We document your systems, accounts and devices and fix urgent issues.
- 02
Protect
Monitoring, updates, security and backups are put in place.
- 03
Support
Your team gets help 24/7/365.
- 04
Improve
Regular reviews keep your technology aligned with your business.
Why Reality Bytes
- In business since 1998, homegrown in Drumheller, Alberta
- Support available 24/7/365
- Local offices in Drumheller and Medicine Hat
- We prescribe, we don’t sell
Related services
Managed IT services FAQs
How can your managed IT services benefit my business?
Our managed IT services ensure your technology infrastructure is secure, efficient, and scalable, allowing you to focus on your core business operations.
What size of business do you work with?
We work with small and medium organizations, from a few users to larger multi-site teams, including municipalities and professional firms.
Can you work with our existing IT person?
Yes. Co-managed IT lets your in-house staff focus on their priorities while we handle monitoring, security and after-hours support.