24/7 help desk
Real people, any hour, so a tech problem never stops your day for long.
Technology problems don’t wait for office hours. Our help desk is available 24/7/365, so your team can get help with a frozen laptop, a locked account or a printer that won’t print, any time of day.
Our knowledgeable technicians resolve most issues remotely through a secure live session, and every request is tracked in our client portal so nothing gets lost.
How 24/7 help desk helps you
Save me time
One call, email or ticket and it’s handled. Staff get back to work instead of waiting.
Make me efficient
Most issues are fixed remotely in a live session, with local technicians when hands are needed.
Keep me safe
Account lockouts and suspicious emails are handled by people who know security.
What’s included
Always available
Reach a technician 24 hours a day, 365 days a year.
Many ways to ask for help
Phone, email, the client portal or a live support session.
Secure remote support
Technicians connect to the computer with your permission and fix it while you watch.
Ticket tracking
Create and review service tickets in the Reality Bytes client portal.
Microsoft 365 help
Email, Teams, OneDrive, accounts and password resets.
Local escalation
When a remote fix isn’t enough, our local technicians can come on site.
How we work
- 01
Reach out
Call, email or open a ticket in the client portal.
- 02
Connect
A technician joins a secure live session if needed.
- 03
Resolve
We fix the problem and confirm with you.
- 04
Prevent
Recurring issues get a permanent fix.
Why Reality Bytes
- In business since 1998, homegrown in Drumheller, Alberta
- Support available 24/7/365
- Local offices in Drumheller and Medicine Hat
- We prescribe, we don’t sell
Related services
24/7 help desk FAQs
What is your response time for IT support requests?
We offer prompt support with guaranteed response times, ensuring minimal disruption to your business operations.
How do I join a live support session?
Go to Get support and choose “Join a live support session”, then follow the technician’s instructions.
Is help desk support included in managed IT services?
Yes. Managed IT clients have 24/7 help desk access as part of their agreement.